RETURNS + EXCHANGES + refunds

Returns + Exchanges + refunds

21 Day Refund or Exchange Policy

We allow refunds or exchange for all full price goods returned 21 days of purchase. 

ALL CLEARANCE + SALE ITEMS ARE NON-REFUNDABLE however can be exchanged if returned within 10 days, and we are happy to offer a store credit.

We are a local, independently Company and do not offer ‘change of mind’ refunds (this includes incorrect sizing) but are happy to offer a store credit

SAMPLE SALE Garments purchased under the Online Sample Sale have been reduced as they are samples. Some garments may have a slight faults, marks or fabric variation. All garments have been checked and are in a 100% wearable condition. All Online Sample Sale products are final and cannot be returned for a refund, credit note or exchange. Please call us before you purchase if you have any questions regarding these items. Were here to help

Please Choose Carefully:

Items that are on sale are for final purchase and return or exchanges are not available. Need help? - reach out to us here  
Items purchased under a Promotion, Flash Sale or Discount is classified as a sale item.

Goods being returned for exchange will need to include in your return, a prepaid Australia post satchel (3 kg for pants, 5 kg for jackets).

The returned goods, other than faulty items, must be returned in a resalable condition (tags still attached, unwashed and unworn).  We will require proof of purchase, like a copy of the receipt or verification of order email. You will need to contact us to arrange a return number.  Jandy’s will not accept any goods back without this number.

All Returns are at the cost of the buyer.

We recommend that you use registered mail for all refund and exchanges claims, as we cannot be responsible for items should they be lost in transit. You will need to pay for shipping to us unless otherwise specified. Also depending on where you live, the time it may take for your exchanged product to reach you may vary.

Refunds Process (if applicable):
Once your return has been received and inspected, we will send you an email to notify you that we have received your returned item. From there, we will process your refund or product exchange (this will need to occur in the 21 days Return & Refund Policy window to be applicable {10 days for sale items}) and update you. If seeking a refund and returned item(s) meet all point of sale conditions, we will credit you the amount to your original payment method within 10 days.(excluding the shipping cost)

To return your product, you should mail your product to:

Jandy’s Innovative Sports
PO BOX 1096
Littlehampton SA 5250
Australia

sales@cartelsnow.com

P:0419 123 888

PH: International +6141912388

For delivery, refund, or exchange enquiries, please use the contact form or call 0419 123 888 for urgent enquiries.

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