Terms & Conditions *RETURNS + EXCHANGES

Terms & Conditions

This Website, www.cartelsnow.com ("Website") is owned and operated by Jandy’s Innovative Sports (“Jandy’s”). Except as permitted by the copyright law applicable to you, you may not reproduce or communicate any of the content on this website, including files downloadable from this website, without the permission of the copyright owner. The Australian Copyright Act allows certain uses of content on the internet without the copyright owner's permission. This includes uses by educational institutions for educational purposes, and by Commonwealth and State government departments for government purposes, provided fair payment is made. For more information, see www.copyright.com.au and www.copyright.org.au.

We may change these terms of use from time to time. Check before re-using any content from this website.

We at Jandy’s, strive to create a safe online experience for all our users and subscribers. To do this we value respecting your privacy and strive to offer the highest quality user experience to you.

We collect personally identifiable information you volunteer, like your name, mailing address, e-mail address, gender, and phone number when you purchase a product, participate in a competition by us, join our newsletter or subscribe to our social media accounts. We do not sell or share your data to others and only use this information to craft an easy user experience with us. We adhere to the Australian Privacy Principles in the Privacy Act 1988 (Cth).

Additionally, we may also automatically collect your IP and referring website addresses, browser types and Google search words used. We also can track activity on the website in a general sense, knowing how many clicks occurred on this web page and what links were clicked on. This helps us gauge how to improve our website.

Returns + Exchanges

21 Day Refund or Exchange Policy

We allow refunds or exchange for all full price goods returned 21 days of purchase.

ALL CLEARANCE + SALE ITEMS ARE NON-REFUNDABLE however can be exchanged if returned within 10 days, and we are happy to offer a store credit.

We are a local, independently Company and do not offer ‘change of mind’ refunds (this includes incorrect sizing) but are happy to offer a store credit

SAMPLE SALE Garments purchased under the Online Sample Sale have been reduced as they are samples. Some garments may have a slight faults, marks or fabric variation. All garments have been checked and are in a 100% wearable condition. All Online Sample Sale products are final and cannot be returned for a refund, credit note or exchange. Please call us before you purchase if you have any questions regarding these items. Were here to help

Please Choose Carefully:

Items that are on sale are for final purchase and return or exchanges are not available. Need help? - reach out to us here
Items purchased under a Promotion, Flash Sale or Discount is classified as a sale item.

Goods being returned for exchange will need to include in your return, a prepaid Australia post satchel (3 kg for pants, 5 kg for jackets).

The returned goods, other than faulty items, must be returned in a resalable condition (tags still attached, unwashed and unworn). We will require proof of purchase, like a copy of the receipt or verification of order email. You will need to contact us to arrange a return number. Jandy’s will not accept any goods back without this number.

All Returns are at the cost of the buyer.

To return your product, you should mail your product to:

Jandy’s Innovative Sports
PO BOX 1096
Littlehampton SA 5250
Australia

sales@cartelsnow.com

P:0419 123 888

PH: International +6141912388

We recommend that you use registered mail for all refund and exchanges claims, as we cannot be responsible for items should they be lost in transit. You will need to pay for shipping to us unless otherwise specified. Also depending on where you live, the time it may take for your exchanged product to reach you may vary.

Refunds Process (if applicable):
Once your return has been received and inspected, we will send you an email to notify you that we have received your returned item. From there, we will process your refund or product exchange (this will need to occur in the 21 days Return & Refund Policy window to be applicable {10 days for sale items}) and update you. If seeking a refund and returned item(s) meet all point-of-sale conditions, we will credit you the amount to your original payment method within 10 days. (excluding shipping cost)

For delivery, refund, or exchange enquiries, please use the contact form or call 0419 123 888 for urgent enquiries.

We may change these terms of use from time to time. Check before re-using any content from this website.